We have a NO REFUND policy for all salon services. In the event that you are not completely satisfied, please let us know at the time of service or no later then 48 hours of your initial appointment date. We offer complimentary repairs or corrective service with in 48 hours from your original service date. Complimentary corrective services or repairs are subject to approval by management, which does not included changing your mind about polish/gel/dip powder colors at the end of your service appointment. Any other issue will be reviewed on a case-by-case basis with management.